At Wine-of-the-Month Club, your satisfaction is our priority. If you're not completely happy with a purchase, we’re here to help.

1. Our Money-Back Guarantee

We stand by the quality of our products and service. If you are unhappy with any aspect of your order or membership, we will refund you in full – no questions asked.
If you are dissatisfied with a wine or product in your pack, we’ll collect the remainder and refund you for the full value of the product.
Refunds apply whether you are unhappy with the product quality, service, or any part of your Wine-of-the-Month Club experience.

2. Replacements for Damaged Items

In the rare event that your delivery includes a broken bottle or damaged product:
Please notify us immediately by calling 021 492 4092 or emailing wineclub@wineofthemonth.co.za.
We will credit your account or arrange a replacement as appropriate.
Your order is insured against breakage and theft, with insurance added at 1.8% of the order value.

3. Exchanges & Stock Substitutions

If a particular product is out of stock, we reserve the right to substitute it with an item of equal or greater value.
Introductory free gifts may not be exchanged or redeemed for cash and cannot be used in conjunction with other offers.

4. Refunds on Reward or Voucher Purchases

If you make a purchase using a coupon, voucher, or loyalty reward, any applicable refunds will be credited back to your Wine-of-the-Month Club account in accordance with our voucher policy.

Gift Vouchers and Coupons are non-refundable and cannot be exchanged for cash.

5. How to Initiate a Return or Refund

To request a return or refund, please contact us within 7 days of receiving your order:

• Phone: 021 492 4092
• Email: wineclub@wineofthemonth.co.za

Provide your order number and a brief description of the issue, and we will assist you promptly.

6. Membership Cancellations

You may cancel your club membership at any time.
If a pack has already been dispatched at the time of cancellation, that pack will be considered your final delivery. No further charges will apply thereafter.