This privacy policy applies to all users of our website as well as our mobile site.
The purpose of this policy is to set out what, how, when and why Wine-of-the-Month Club uses your Personal Information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA).
By using our website and mobile site, you acknowledge that your Personal Information may be collected and processed as described in this policy.
The following Personal Information is collected when you register on our site:
• Name
• Contact info
• Address info
• Email address
As a registered user, we process your Personal Information for the following reasons:
• To provide information you request from us
• To fulfil our obligations when goods are ordered from us
• Send you product specials and/or competitions
Website Analytics, Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, improve user experience, understand how visitors interact with our website and measure the effectiveness of our marketing and advertising activities.
These technologies may collect information including:
- Pages viewed and actions taken on our website
- Search queries and browsing behaviour
- Device, browser and operating system information
- Referring websites and traffic sources
- Approximate geographic location
- Website usage and engagement information
We use this information for statistical analysis, website optimisation, fraud prevention, performance monitoring and marketing attribution purposes. Marketing attribution helps us understand which marketing channels, campaigns and service providers contributed to website visits, customer engagement and completed purchases.
Some cookies and technologies are provided by trusted third-party service providers that assist us with website analytics, marketing measurement, customer experience improvement and business reporting. These providers may help us understand how visitors arrive at and interact with our website, attribute sales and conversions to marketing activities, and improve the effectiveness of our services and communications.
Third-Party Service Providers
We may share Personal Information with carefully selected service providers who assist us in operating our website and providing our products and services.
These service providers may assist with:
- Website hosting and infrastructure
- Payment processing
- Order fulfilment and delivery
- Customer communications
- Website analytics and reporting
- Marketing performance measurement and attribution
- Fraud prevention and security
These service providers are only permitted to process Personal Information for the purposes of providing services to us and are required to implement appropriate security measures to protect such information.
Examples of such service providers may include e-commerce platforms, payment processors, logistics providers, analytics providers, marketing attribution providers and customer communication platforms.
We do not sell Personal Information to third parties.
International Processing of Personal Information
Some of our service providers may process or store Personal Information in countries outside South Africa.
Where Personal Information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that such processing is carried out in accordance with applicable data protection laws, including the Protection of Personal Information Act, 2013 (POPIA).
We have appropriate security measures in place to ensure your Personal Information is not compromised.
We retain your Personal Information for as long as we reasonably require it for the purpose as set out above, as well as is required by law.
The personal information required for executing orders placed through our e-commerce facility, including customer details, delivery information, contact information and payment-related information, will be treated as confidential. Personal information may be shared with trusted service providers where necessary to process payments, fulfil orders, deliver products, provide customer support, perform website analytics, measure marketing performance and maintain our services. Such service providers are only permitted to process personal information for the purposes of providing services to us and are required to protect such information appropriately.
The Provider undertakes that it has taken all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold. The Provider cannot be held responsible for security breaches occurring on the User's electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.
