Frequently Asked Questions

1. Do I have to be a member of Wine-of-the-Month Club to place an order?

2. How do I place an order online?

3. How do I join a Club online?

4. How does the Club work?

5. What is the difference between the different Wine Clubs?

6. What other Clubs can I join?

7. What are my payment options?

9. Can I make part payments when purchasing product online?

10. How can I view my UCount rewards point balance?

11. Can I make payment when the product is delivered using cash?

12. Can I make payment using EFT as an option?

13. Will I be charged a membership fee if I join a Club?

14. What are the delivery options?

15. What happens if something is missing or broken when my package arrives?

16. Why do you charge a delivery fee?

17. How do I get free delivery online?

18. Do you deliver outside of South Africa?

19. Do you deliver overseas?

20. How do I track my order?

21. When is the next pack due?

22. Will I have to sign for my package?

23. What is Wine-of-the-Month Clubs quality guarantee policy?

24. My account has been debited but I have not received my order yet. When will it arrive?

25. How long does it take for me to receive a refund?

26. How do I cancel my Club membership?

27. I have changed my mind, can I cancel my order?

28. If I receive the wrong product or the product is not as described on the website, what should I do?

29. How do I change my Club Membership details and my Online Profile details?

30. I can’t log into my profile on the website?

31. I forgot my online profile password. What now?

32. How do I get in touch with Wine-of-the-Month Club?