Frequently Asked Questions1. Do I have to be a member of Wine-of-the-Month Club to place an order?
2. How do I place an order online?
3. How do I join a Club online?
4. How does the Club work?
5. What is the difference between the different Wine Clubs?
6. What other Clubs can I join?
7. What are my payment options?
9. Can I make part payments when purchasing product online?
10. How can I view my UCount rewards point balance?
11. Can I make payment when the product is delivered using cash?
12. Can I make payment using EFT as an option?
13. Will I be charged a membership fee if I join a Club?
14. What are the delivery options?
15. What happens if something is missing or broken when my package arrives?
16. Why do you charge a delivery fee?
17. How do I get free delivery online?
18. Do you deliver outside of South Africa?
19. Do you deliver overseas?
20. How do I track my order?
21. When is the next pack due?
22. Will I have to sign for my package?
23. What is Wine-of-the-Month Clubs quality guarantee policy?
24. My account has been debited but I have not received my order yet. When will it arrive?
25. How long does it take for me to receive a refund?
26. How do I cancel my Club membership?
27. I have changed my mind, can I cancel my order?
28. If I receive the wrong product or the product is not as described on the website, what should I do?
29. How do I change my Club Membership details and my Online Profile details?
30. I can’t log into my profile on the website?
31. I forgot my online profile password. What now?
32. How do I get in touch with Wine-of-the-Month Club?